Shipping Policy
Last updated: September 10, 2026
Thank you for shopping with VIRELUNEC. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking process, and how we handle shipping delays or lost packages.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
During periods of unusually high order volume, processing may occasionally take longer.
2. Estimated Delivery Time
Standard delivery is generally estimated at 10–20 business days after the order has been processed.
Delivery times are estimates rather than guaranteed delivery dates.
Actual delivery may vary depending on the destination, customs processing, carrier operations, local holidays, weather conditions, and other circumstances outside our reasonable control.
3. Shipping Fees
Free standard shipping is available on orders of $49 or more.
For orders below $49, applicable shipping charges will be displayed at checkout before payment is completed.
4. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability, product type, and the delivery destination.
Different products from the same order may occasionally be shipped separately and may arrive at different times.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing available tracking information.
Tracking information may require approximately 48–72 hours after shipment to begin displaying updates in the carrier's system.
6. Shipping Delays
Carrier delays may occasionally occur.
If your tracking information has not been updated for more than 7 days, please contact:
Please include your order number.
We will review the shipment status and work with the carrier or fulfillment partner where appropriate.
7. Lost Packages
If your package appears to be lost or has experienced an extended period without tracking updates, please contact our customer support team.
We will investigate the situation and, depending on the circumstances, may provide an appropriate replacement, refund, or other reasonable resolution.
8. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please first check:
- The delivery location
- Household members
- Neighbors where appropriate
- Safe delivery locations around the property
If the package still cannot be located, contact us and we will review the circumstances with you.
We will not automatically reject a claim solely because tracking shows “Delivered.”
9. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete delivery address.
If you need to change your shipping address, please contact us within 12 hours after placing your order.
We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.
10. Customs and Import Requirements
International shipments may be subject to customs procedures, import requirements, duties, or taxes depending on the destination and applicable local law.
Where applicable, charges not collected by VIRELUNEC at checkout may be assessed by local authorities or carriers.
11. Contact Us
For shipping questions, please contact:
VIRELUNEC Customer Support
Email:
service@virelunec.com
Telephone:
00852-7020964
Legal Company Name:
Nanjing Zhongke Huiying Digital Technology Co., Ltd.
Business Address:
Room 420, Unit A2, Building 03, No. 29 Kejian Road, Jiangning District, Nanjing, Jiangsu Province, China (Jiangning High-Tech Park)