Return Policy
Last updated: September 10, 2026
We want you to feel confident when shopping with VIRELUNEC.
This policy explains when products may be returned, how to request a return, return shipping responsibilities, and how refunds are processed.
1. Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return requests submitted after the 30-day return period may not be eligible unless otherwise required by applicable consumer law.
2. Return Eligibility
To qualify for a standard preference-based return, the product should generally be:
- Unused or only reasonably inspected
- In its original condition
- Returned with the original packaging and included accessories where reasonably possible
- Accompanied by proof of purchase or the relevant order number
Certain customized, personalized, hygiene-sensitive, final-sale, or otherwise non-returnable products may be excluded from preference-based returns where clearly disclosed before purchase and where permitted by applicable law.
3. How to Request a Return
Before returning an item, please contact:
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photos or videos where the product is damaged, defective, incorrect, or materially different from its description
Please wait for return authorization and return instructions before sending the product.
4. Return Address
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Returns sent to an unauthorized address may result in processing delays.
5. Return Shipping Costs
Preference-Based Returns
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are generally responsible for the return shipping cost.
Damaged, Defective, Incorrect, or Materially Misdescribed Items
If your product arrives damaged, defective, incorrect, or materially different from the product description, please contact us promptly.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue is attributable to us or our fulfillment process.
6. Damaged or Defective Products
Please contact us as soon as reasonably possible after discovering a damaged or defective product.
Include your order number and clear photos or videos showing the issue.
7. Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within approximately 5–10 business days.
Your financial institution or payment provider may require additional time to post the refund after we issue it.
8. Exchanges
Where appropriate, we may offer a replacement or exchange for damaged, defective, or incorrect products.
Please contact customer support before returning an item.
9. Order Cancellation
If you wish to cancel an order, please contact us within 12 hours after placing the order.
We will make reasonable efforts to cancel orders that have not yet entered fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible, but you may still be able to request an eligible return after delivery.
We do not charge an excessive cancellation or restocking fee solely for submitting a valid cancellation request.
10. Contact Us
Email:
service@virelunec.com
Telephone:
00852-7020964
Legal Company Name:
Nanjing Zhongke Huiying Digital Technology Co., Ltd.
Business Address:
Room 420, Unit A2, Building 03, No. 29 Kejian Road, Jiangning District, Nanjing, Jiangsu Province, China (Jiangning High-Tech Park)
Please contact our customer support team before returning any item. The return address will be provided after your return request has been reviewed and approved. Please do not send returns to our business registration address unless specifically instructed to do so.