FAQ
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
How long does delivery take?
Estimated standard delivery is approximately 10–20 business days after dispatch.
Do you offer free shipping?
Yes.
Free standard shipping is available on orders of $49 or more.
Shipping charges for orders below $49 are displayed at checkout.
How can I track my order?
Tracking information will be sent by email after your order ships.
Please allow approximately 48–72 hours for tracking information to begin updating.
My tracking has not updated. What should I do?
If tracking has not updated for more than 7 days, contact:
Please include your order number.
Can I cancel or change my order?
Please contact us within 12 hours after placing your order.
We will make reasonable efforts to process the request before fulfillment begins.
Once an order has entered fulfillment or shipment, cancellation or modification may no longer be possible.
How long do I have to request a return?
Eligible products may be returned within 30 calendar days after delivery.
Where should I send my return?
Do not send returns to our business registration address unless instructed to do so.
Contact service@virelunec.com first.
After your request has been approved, we will provide the appropriate return warehouse address and instructions.
Who pays return shipping?
Customers generally pay return shipping for preference-based returns.
If an item arrives damaged, defective, incorrect, or materially different from its description due to an issue attributable to us or fulfillment, we will provide an appropriate solution at no additional cost to the customer.
How long does a refund take?
Approved refunds are issued to the original payment method within approximately 5–10 business days.
Your payment provider may require additional time before the funds appear in your account.
What if my item arrives damaged or incorrect?
Contact:
Please provide your order number and clear photos or videos of the issue.
We will review the situation and provide an appropriate resolution.
How can I contact VIRELUNEC?
Email:
service@virelunec.com
Telephone:
00852-7020964